Safety Guidelines
Your safety is our top priority. Follow these guidelines for a secure experience.
Popular Topics
Quick answers to the most common safety questions.
How we verify providers
Learn about our rigorous verification process including ID checks, background screening, and skill assessments.
What to do if something goes wrong
Step-by-step guide on how to report issues, request refunds, and get support when a service doesn't meet expectations.
Payment protection
Your payments are held securely until you confirm the service is completed satisfactorily. No surprises, no hidden fees.
Cancellation policy
Understand our flexible cancellation policy and when you're eligible for full or partial refunds.
For Customers
Verify Provider Credentials
Always check the provider's verification badge, reviews, and ratings before booking. Look for providers with consistent positive feedback.
Document Everything
Take photos before and after the service. Keep all receipts and communication records through the app for your protection.
Be Present During Service
When possible, be home or have a trusted adult present during service delivery. This helps ensure quality and immediate feedback.
Report Concerns Immediately
If something doesn't feel right, contact our support team immediately. We take all safety concerns seriously.
For Service Providers
We expect all providers to maintain the highest safety standards.
Complete identity verification and background checks
Undergo thorough vetting to build trust with customers.
Maintain professional conduct at all times
Represent HANDI with professionalism and integrity.
Carry appropriate insurance and certifications
Ensure proper coverage and credentials for your services.
Respect customer property and privacy
Treat every job site and customer with care and discretion.
Follow all health and safety protocols
Adhere to industry standards and safety regulations.
Report any incidents or concerns promptly
Communicate openly about any issues that arise.
Need Immediate Assistance?
If you're in an emergency situation, please contact local authorities first.